Terms of Service

1. Acceptance of terms

By accessing or using Collab Travel CRM, you agree to these Terms of Service and to any additional policies referenced here. If you are accepting these terms on behalf of an organization, you confirm that you have authority to bind that organization.

You must be at least 18 years old to create an account. If you do not agree with any portion of these terms, you may not access the platform.

2. Account registration and responsibilities

Each user must provide accurate, current information when creating an account and is responsible for safeguarding login credentials.

You are responsible for all activity conducted through your Collab Travel CRM account. Notify us immediately at hello@collabtravelcrm.com if you suspect unauthorized access or a security breach.

3. Authorized use of the platform

Collab Travel CRM is designed to help travel advisors and suppliers manage traveler relationships, deals, and shared workflows. You agree to use the service only for lawful purposes that support your travel business and to comply with all applicable regulations.

You may not reverse engineer, decompile, attempt to gain unauthorized access, or use automated systems to disrupt or overload the platform. We reserve the right to suspend or terminate accounts that violate these restrictions.

4. Subscription terms and payments

Paid plans are billed in accordance with the subscription schedule selected during checkout. Fees are non-refundable except where required by law or outlined in a separate written agreement.

Unless otherwise specified, subscriptions renew automatically at the end of each billing cycle. You can adjust or cancel your plan within the billing settings of your Collab Travel CRM workspace before the renewal date to avoid future charges.

5. Customer data and privacy

You retain ownership of the traveler, supplier, and deal data that you import into Collab Travel CRM. We process that data solely to provide the services outlined in this agreement and in accordance with our Privacy Policy.

It is your responsibility to ensure that your collection and use of personal data complies with relevant privacy and data protection laws. When you share data with us or invite collaborators, you confirm that you have the required permissions to do so.

6. Confidentiality and security

We implement administrative, technical, and physical safeguards that align with industry standards to protect your workspace information.

You agree to keep any non-public information about our services confidential, including product roadmaps, unpublished features, and pricing offered under an enterprise agreement.

7. Intellectual property

Collab Travel CRM, including all software, trademarks, logos, branding, and documentation, is the exclusive property of Collab Travel CRM and its licensors.

You may use our brand assets only with written permission. Feedback that you voluntarily provide can be used to improve the platform without obligation to you.

8. Service availability and modifications

We strive to deliver reliable access to Collab Travel CRM, but we may perform maintenance, release updates, or make changes to features and functionality. We will communicate any material changes in advance when feasible.

We are not liable for delays or failures caused by events outside of our reasonable control, including internet outages, third-party service disruptions, or force majeure events.

9. Warranties and disclaimers

Collab Travel CRM is provided on an "as is" and "as available" basis. We disclaim all warranties, whether express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the platform will meet your specific requirements, operate without interruption, or be error-free. Your use of integrations with third-party services is subject to those providers' terms.

10. Limitation of liability

To the fullest extent permitted by law, Collab Travel CRM and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.

Our total cumulative liability for any claim arising under these Terms of Service will not exceed the amount paid to us for the service in the twelve months preceding the event giving rise to the claim.

11. Termination

You may terminate your account at any time by adjusting your subscription settings or contacting our support team. We may suspend or terminate access if you materially breach these terms or engage in abusive or fraudulent activity.

Upon termination, we will make reasonable efforts to allow you to export your data for a limited period, except where prohibited by law or security concerns.

12. Governing law

These Terms of Service are governed by the laws of the State of Delaware, excluding its conflict of laws principles. Any disputes will be resolved in the state or federal courts located in Wilmington, Delaware, and you consent to the jurisdiction of those courts.

13. Updates to these terms

We may update these Terms of Service to reflect product changes, regulatory requirements, or operational needs. When we make material updates, we will provide notice through the platform or by email.

Your continued use of Collab Travel CRM after revised terms become effective constitutes acceptance of the updated agreement.

14. Contact

Questions about these Terms of Service can be sent to hello@collabtravelcrm.com. We are here to help you and your travel business operate with clarity and confidence.