Privacy Policy

1. Information we collect

Collab Travel CRM collects information that you provide directly, including account details, traveler and supplier records, support requests, and feedback submitted through the platform.

We also automatically collect technical data such as log files, device identifiers, browser type, operating system, IP address, and usage analytics that help us understand how the platform performs.

2. How we use information

We use collected information to deliver and maintain the Collab Travel CRM service, personalize your experience, provide customer support, and develop new functionality.

Data also helps us improve security, monitor suspicious activity, conduct aggregated analytics, and send product updates or educational resources relevant to travel advisors and supplier teams.

3. When we share information

We do not sell your personal information. We may share limited data with trusted service providers who assist with hosting, analytics, communications, and payments. Those providers process data only to support the services we offer.

We may disclose information if required by law, to protect the rights and safety of Collab Travel CRM or our users, or in connection with a business transaction such as a merger, acquisition, or asset sale.

4. Customer content

Traveler, deal, and supplier information that you upload to Collab Travel CRM remains your content. We process that content solely as directed by you and in accordance with applicable data protection laws.

You are responsible for ensuring that your use of the platform complies with contractual obligations to travelers, suppliers, and partners, as well as with relevant privacy regulations.

5. Cookies and tracking technologies

We use cookies, pixels, and similar technologies to remember your preferences, keep you signed in, measure campaign effectiveness, and better understand how Collab Travel CRM is used.

You can control certain cookies through your browser settings. However, disabling essential cookies may limit core functionality of the platform.

6. Data retention

We retain account information for as long as your workspace remains active. We may also retain data as needed to comply with legal obligations, resolve disputes, enforce agreements, or maintain business records.

When data is no longer required, we take reasonable steps to delete or anonymize it in line with our retention policies.

7. Security

Collab Travel CRM applies administrative, technical, and physical safeguards to protect information, including encryption in transit, access controls, and regular security monitoring.

No system is completely immune from risk. If we discover a security incident that affects your data, we will notify you in accordance with applicable laws and contractual commitments.

8. International data transfers

Collab Travel CRM is based in the United States, and we may process information using infrastructure located in other countries. When we transfer data internationally, we implement safeguards that comply with relevant regulations.

By using the platform, you acknowledge that your information may be processed outside of your country of residence.

9. Your rights and choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also have the right to data portability and to object to certain processing activities.

Submit privacy requests to hello@collabtravelcrm.com. We may need to verify your identity before fulfilling your request and may decline requests that conflict with legal requirements or other legitimate interests.

10. Children

Collab Travel CRM is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it promptly.

11. Policy updates

We may update this Privacy Policy to reflect product changes, legal obligations, or evolving best practices. When material updates occur, we will post the revised policy on this page and update the "Last updated" date.

If the changes materially affect your rights, we will provide additional notice through Collab Travel CRM or via email.

12. Contact us

Please reach out to hello@collabtravelcrm.com with any questions about this Privacy Policy or how Collab Travel CRM protects traveler and supplier information.